Terms & Conditions

1. Scope of Services

FixnServe, managed by Lata Har Techie Services (OPC) Private Limited, provides on-demand doorstep repair, installation, and preventive maintenance services for residential and commercial appliances. These include Air Conditioners, Washing Machines, Refrigerators, RO Purifiers, Geysers, Microwaves, CCTV cameras, Electrical systems, and Plumbing fixtures.

By booking a service via our website, phone hotline, WhatsApp, or through an authorized associate, you agree to comply with and be bound by these Terms and Conditions.

2. Inspection & Visiting Fee

• A minimal visiting/inspection fee is applicable if the customer chooses not to proceed with the repair after technician diagnosis.
• If you approve the repair quotation, the visiting fee is waived or adjusted against the final repair bill.
• Final pricing consists of: Labor Charges + Cost of Genuine Spare Parts (if required) + Applicable Taxes.

3. 30-Day Service Warranty Policy

• If the exact same issue reoccurs within 30 days of the service date, FixnServe will send a technician to re-inspect and fix it at zero additional labor cost.
• Exclusions: Warranty does not cover damages caused by voltage fluctuations, natural disasters, water seepage/flooding, physical tampering, or if any unauthorized technician works on the appliance following our service.
• To claim warranty, simply provide your original Booking ID or registered phone number.

4. Spare Parts & Replacement

FixnServe strictly advocates genuine, OEM-compatible, high-grade replacement parts:

• All replaced spare parts carry manufacturer warranty (ranging from 3 to 12 months depending on part category, such as AC compressors, PCB boards, or motors).
• Old replaced parts will be handed over to the customer upon request, except hazardous items safely collected for eco-friendly disposal.
• If a customer chooses to supply their own parts, FixnServe only guarantees labor workmanship and assumes no warranty for customer-supplied parts.

5. Cancellation & Rescheduling Policy

• Customers can cancel or reschedule any booking free of charge up to 2 hours prior to the scheduled time slot.
• If cancellation occurs after the technician has already arrived at your premises, a nominal visiting charge will apply.
• Rescheduling can be done effortlessly by calling support at +91-8528844504 or through WhatsApp.

6. Limitation of Liability

While our background-verified technicians exercise maximum care and diligence, FixnServe and Lata Har Techie Services (OPC) Pvt Ltd will not be held liable for indirect, incidental, or pre-existing internal appliance failures resulting from aging circuitry, corrosion, or pre-existing physical defects. Our maximum liability in any circumstance is limited to the total service fee paid for the specific booking.