1. Introduction

Welcome to FixnServe, operated by Lata Har Techie Services (OPC) Private Limited ("we", "our", or "us"). We provide doorstep home appliance repair, maintenance, and technical services across Lucknow and pan-India.

This Privacy Policy describes how we collect, store, process, and protect your personal information when you visit our website (fixnserve.com), book a repair service, register as a service partner/vendor, or contact our customer support team.

2. Information We Collect

We collect information to provide you with seamless, safe, and efficient home appliance repair services:

Personal Details

Your full name, phone number, alternative contact number, and email address provided during booking or vendor registration.

Service Address

Complete street address, landmark, colony/area name, city, and pincode required for technician doorstep visits.

Appliance Details

Appliance category (AC, Washing Machine, RO, Fridge, etc.), brand, model name, issue description, and uploaded images.

Transaction Information

Service invoice amount, payment method (Cash, UPI, Online), payment status, and warranty validity period.

3. How We Use Your Information

Your data is utilized strictly for service fulfillment and quality assurance:

Technician Dispatch: Assigning certified local technicians or authorized technical associates to your doorstep.
Job Updates & Notifications: Sending SMS, WhatsApp, and email alerts regarding technician arrival, OTP confirmation, quotation, and invoice.
Warranty Coverage: Tracking your 30-day post-service warranty and validating service records.
Customer Support: Assisting you with queries, feedback, warranty claims, and resolving grievances promptly.
Platform Improvement: Enhancing our website, booking workflow, and technician service standards.

4. Information Sharing & Third Parties

We never sell, rent, or trade your personal information to third-party advertisers.

Information is shared strictly on a need-to-know basis with:

Assigned Technicians & Technical Associates: Name, phone number, address, and appliance defect are shared solely to perform the booked service.
Legal Authorities: Only when required by law, subpoena, or government regulation.

5. Data Security & Storage

We implement industry-standard administrative, technical, and physical safeguards to keep your personal information safe. Our servers utilize SSL encryption, restricted administrative access, and secure database protocols.

6. Your Rights

You have the right to inspect, update, or request the deletion of your personal contact records from our booking system. To exercise these rights, please contact our support team at info@fixnserve.com.

Privacy Policy

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